AI Customer Support Engine

Design of an AI-powered virtual assistant to resolve customer queries using NLP, emotional tone detection, and contextual memory.

The Challenge

The client’s support team was overwhelmed with repeated tickets and poor sentiment feedback due to slow response times.

Our Solution

We deployed an AI assistant that responds to common support queries with context-aware responses, detects emotional sentiment, and auto-escalates complex cases.

Results

• 65% reduction in first-response time
• 40% of tickets resolved without human agents
• 92% accuracy in sentiment classification
• Customizable knowledge base integration